How to file a complaint

1. Log in and click FILE. 2. Choose type: Complaint (something is broken or being done wrong) or Guidance (you need to know what a letter or notice requires). 3. Pick the category that matches your issue — this suggests the right department automatically. 4. Write a clear subject and describe the issue: what happened, when, which office/inspector was involved. 5. Attach evidence if you have it — letters, challans, photos. You can also add it later if it is not in hand yet. 6. Submit. You immediately receive a reference number (e.g. KDA-2026-000017). Keep it — it is how you track the ticket and how the Ministry refers to your case. TIP: you can save a draft and finish later from the same form.