Getting started — a 2-minute walkthrough

NEW HERE? READ THIS FIRST. 1. Log in with the account your company registered (or the one the Facilitation Desk gave you). 2. You land on your home page — it shows exactly what needs your attention right now. 3. Tickets: every complaint or guidance request you filed, with live status and SLA countdown. 4. File: submit a new complaint or a guidance request (e.g. about an inspection notice). 5. Track: no login needed — share a reference number (like LAB-SE-2026-000482) and anyone can check its status from the login page. 6. Help: this knowledge base, always available. When your ticket is resolved you will be asked to confirm it — and after that the IT department independently verifies it before closure. You always get the final say on whether the issue is actually fixed.